Reliable Solutions for Your Supply Chain Challenges
Effective Date: [25/05-2023]

At Cross Border Clearing and Forwarding, we understand and respect the privacy of our clients and the importance of protecting their personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services. By using our services, you consent to the practices described in this Privacy Policy.

Information We Collect:
1.1 Personal Information:
We may collect personal information directly from you or from third parties with your consent. The types of personal information we may collect include, but are not limited to:

Your name, address, email address, and contact details.
Government-issued identification documents.
Billing and payment information.
Shipping and delivery information.
Any other information necessary to provide our services effectively.
1.2 Non-Personal Information:
We may also collect non-personal information, which does not directly identify you. This may include demographic information, IP addresses, browser type, device information, and other anonymous statistical data.

Use of Information:
2.1 Provision of Services:
We may use the collected information to:

Provide the services requested by you.
Process your orders and payments.
Facilitate customs and logistics processes.
Communicate with you regarding your shipments and related services.
Respond to your inquiries and provide customer support.
Comply with legal and regulatory obligations.
2.2 Marketing and Communication:
With your consent, we may use your personal information to inform you about our services, promotions, and updates that we believe may be of interest to you. You can opt-out of receiving such communications at any time.

2.3 Aggregated Data:
We may aggregate and anonymize data to create statistical or analytical reports. Such aggregated data does not identify any individual and may be used for various purposes, including improving our services and conducting market research.

Disclosure of Information:
3.1 Service Providers:
We may disclose your personal information to trusted third-party service providers who assist us in operating our business and providing our services. These service providers are contractually obligated to handle your personal information confidentially and securely.

3.2 Legal Requirements:
We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order, government inquiry, or to comply with applicable regulations.

3.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will ensure that the recipient of your personal information agrees to protect it in a manner consistent with this Privacy Policy.

Data Security:
We employ industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer required, we will securely dispose of it.

Your Rights:
You have the right to access, correct, update, or delete your personal information held by us. You may also have the right to restrict or object to certain processing activities. To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.

Children's Privacy:
Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us to have it removed.

Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised version on our website. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Cross Border Clearing & Forwarding
249 Brakpan Rd, Van Dyk Secure Business Park
Boksburg East, Industrial, Boksburg, 1478
011 914 1111

Please allow us a reasonable time to respond to your inquiries and requests.
Reliable Solutions for Your Supply Chain Challenges