Effective Date: [25/05-2023]
Information We Collect:
1.1 Personal Information:
We may collect personal information directly from you or from third parties with your consent. The types of personal information we may collect include, but are not limited to:
Your name, address, email address, and contact details.
Government-issued identification documents.
Billing and payment information.
Shipping and delivery information.
Any other information necessary to provide our services effectively.
1.2 Non-Personal Information:
We may also collect non-personal information, which does not directly identify you. This may include demographic information, IP addresses, browser type, device information, and other anonymous statistical data.
Use of Information:
2.1 Provision of Services:
We may use the collected information to:
Provide the services requested by you.
Process your orders and payments.
Facilitate customs and logistics processes.
Communicate with you regarding your shipments and related services.
Respond to your inquiries and provide customer support.
Comply with legal and regulatory obligations.
2.2 Marketing and Communication:
With your consent, we may use your personal information to inform you about our services, promotions, and updates that we believe may be of interest to you. You can opt-out of receiving such communications at any time.
2.3 Aggregated Data:
We may aggregate and anonymize data to create statistical or analytical reports. Such aggregated data does not identify any individual and may be used for various purposes, including improving our services and conducting market research.
Disclosure of Information:
3.1 Service Providers:
We may disclose your personal information to trusted third-party service providers who assist us in operating our business and providing our services. These service providers are contractually obligated to handle your personal information confidentially and securely.
3.2 Legal Requirements:
We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order, government inquiry, or to comply with applicable regulations.
3.3 Business Transfers:
We employ industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.
Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us to have it removed.
Cross Border Clearing & Forwarding
249 Brakpan Rd, Van Dyk Secure Business Park
Boksburg East, Industrial, Boksburg, 1478
011 914 1111
Please allow us a reasonable time to respond to your inquiries and requests.